30-Day Money-Back Guarantee & Lifetime Replacement Warranty
Shop Software Lizenz Express offers a 30-day money-back guarantee for all purchased products. If you are not satisfied with your purchase, you can return it within 30 days for a full refund.
After these 30 days, we offer a lifetime replacement warranty for all defective products.
Statutory Warranty
The statutory warranty period under German law is 1 year from the date of purchase for defects due to faulty design, materials, or workmanship.
Conditions for Defective Goods
In the event of defective goods, Shop Software Lizenz Express will, at its sole discretion, either repair or replace the defective goods – free of charge – provided the following conditions are met:
- The buyer must notify the seller immediately in writing of the defect.
- The defect must be due to faulty design, materials, or workmanship by the manufacturer or seller.
- The defective goods must be returned at the seller’s request.
- If the goods were manufactured by a third party and delivered to the seller, any warranty granted to the seller is transferred to the buyer.
- The seller is entitled, at its sole discretion, discretion to refund the purchase price of the defective goods, if it has already been paid.
